Hodusoft
DECEMBER 28, 2022
5 metrics to evaluate the success of call center management. Working on customer feedback Implementing multi-channel support Improving products and services 4. Net Promoter Score Net Promoter Score(NPS) is a metric that precisely tells about a customer’s interest in a brand.
CSM Magazine
MAY 6, 2019
This article from Ameridial explains how their call center customer service solution has helped many companies just like yours. Offer Multi-Channel Support. As we said earlier, most people prefer interacting with customer service representatives over the phone.
ProProfs Blog
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. .
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