call center software Customer Support First call resolution Multi-channel support 
Hodusoft
DECEMBER 28, 2022
5 metrics to evaluate the success of call center management. Such metrics help businesses identify agents’ strengths and weaknesses and work on specific areas for maintaining a better customer experience. Working on customer feedback Implementing multi-channel support Improving products and services 4.
ProProfs Blog
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. .
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