JustCall

OCTOBER 19, 2023

In this guide, we will dive deep into the most pressing challenges of tracking your remote worker’s calls and ensuring quality support. Top-6 Challenges in Virtual Call Center Management Virtual call center management is only possible if the contact manager is able to juggle multiple tasks and team members at once.

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virtual call center Sales call center software Scripts 52

JustCall

APRIL 23, 2024

We’re sure you’ve been on the other end of such calls yourself. A mechanism where AI can pull up customer information and even content from your knowledge base can make the difference. That’s great for outreach but a nightmare for managers who need to score reps on call performance.

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Expivia

JUNE 10, 2022

Usually, calls like these aim to create product awareness, generate sales, and raise funds for the company. Work-from-home call center : also known as a remote call center , instead of working on a traditional floor, you use a virtual call center software. Knowledge Base.

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aircall

FEBRUARY 1, 2021

Then, develop ways for sales representatives to access sales training materials, such as a knowledge base. Be sure to update your knowledge base often. . From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Offer post-training coaching or mentoring .

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