Calltools

DECEMBER 23, 2020

Managing a call center can be a tedious task. You need to have a wide range of call center software features to drive more engagement and maintain customer experience. Essential Call Center Software Features. Modern IVR systems are AI-driven to create a better customer experience.

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call center software Call Center Interactive Voice Response Gamification 52

JustCall

APRIL 4, 2023

JustCall is a leading cloud-based phone system that allows businesses to make and receive phone calls from anywhere. With features like call recording, IVR (Interactive Voice Response), call forwarding, and voicemail. On the other hand, Genesys is a customer experience and contact center platform.

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call center software Call Center Interactive Voice Response Call Logging 52

Fonolo

MAY 4, 2021

Read on to learn how to offset call center costs, and ensure that your customer service operations meet the needs of the 21st-Century customer. The ROI of Call-Backs for Your Call Center. Upgrade your call center software and infrastructure. Another way to lower cost-per-call with AI?

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Contact Center Interactive Voice Response Call Center call center software 152

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.

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Interactive Voice Response Call Center Gamification Schedule adherence 62