Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. As per one recent study by Datto, MSPs, on average, serve 122 clients.

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Call Center Abandon rate call center software Omni-channel support 52

JustCall

APRIL 4, 2023

In this blog, we will explore the inbound call center agent duties and understand how to create a solid inbound call agent job description. Who Is an Inbound Call Agent? They should also be able to handle customer complaints, process orders or requests, and maintain accurate records of interactions with customers.

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Call Center call center software Upselling Scripts 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. Auto dialer .

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Contact center software Contact Center Call Center Interactive Voice Response 52