CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Contact Center Industry Facts.

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Contact Center CCNG Morale Coaching 120

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.

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Call Center Gamification Coaching Contact Center 96

Comm100

NOVEMBER 14, 2017

Not only does the technology change, but also changing customer demands and legislation often require new business practices and procedures. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant.

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Customer Service Morale Education Call Center 45