call center professionals Customer Support Gamification Video 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.
JustCall
APRIL 12, 2023
Managing Agents and Teams Virtual call center employees must be categorized into different groups to ensure an increase in productivity. For instance, you could customer support professionals into groups of four, and allocate a skilled manager for each group. Wrapping Up According to this Getvoip report, 95.7%
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