Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here.

Contact Center 99

Contact Center Call Center Self service Surveys 99

Fonolo

APRIL 24, 2018

They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here.

Contact Center 57

Contact Center Call Center Self service Surveys 57

OctopusTech

SEPTEMBER 9, 2023

They gather and analyze the data on the basis of customer trends, tastes and preferences, and their pattern of queries. These reports help in strategic planning, product development, and decision-making so that their clients always go with the competition by adapting to the changing marketing trends.

Best practices 62

Best practices outsourcing Call Center virtual call center 62