BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times. It’s our thing. So, of course, we’re biased.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Grupo Noa

MAY 11, 2022

High-quality customer service. Standing in the scenario of cutthroat market competition, any business would like to hire one of the best American call centers. By outsourcing the customer-care service to a genuine call center, business owners can offer the best support to their customers.

Call Center 52

Call Center outsourcing Inbound sales Telemarketing 52

Callminer

JANUARY 18, 2021

While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Encourage agents to cheer up callers with more flexible scripting.

Best practices 226

Best practices Call Center Contact Center Scripts 226

OctopusTech

SEPTEMBER 9, 2023

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Fonolo

NOVEMBER 17, 2020

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176