BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times. It’s our thing. So, of course, we’re biased.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Fonolo

NOVEMBER 17, 2020

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017. of interactions.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

OctopusTech

SEPTEMBER 9, 2023

The two most common responsibilities performed by outbound call centers include expanding sales reach and selling goods to potential users. It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily.

Best practices 62

Best practices outsourcing Call Center virtual call center 62