Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CX Global Media

OCTOBER 10, 2018

Learning the six core competencies needed for successful call center supervisors. How to identify ongoing resources to provide a continuous learning environment for leaders. Penny Reynolds is one of the industry’s leading voices in call center training and education. How to Build a Contact Center Dream Team.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. How to OVERCOME common CX barriers and establish a program that will stand the test of time.

Contact Center 120

Contact Center CCNG Morale Coaching 120