Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.
CX Global Media
OCTOBER 10, 2018
Penny Reynolds is one of the industry’s leading voices in call center training and education. She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals.
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. EXPERT SESSION – How Do Your Call Center Supervisors Measure Up? Contact Center Industry Facts.
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