call center professionals Conference Customer Experience Morale 
Comm100
NOVEMBER 14, 2017
[Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Shep Hyken – Customer service and experience expert, keynote speaker and NYT bestselling author.
CX Global Media
JULY 11, 2019
This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Playbook and Planner.
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