JustCall

JUNE 2, 2021

Over 50% customers today are willing to switch brands after having one bad customer service experience. While that may sound excessive, there is no denying that the call center skills of your agents can either make or break your business. What is Customer Service? Customer testimonials.

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Tenfold - Contact Center Blog

JULY 9, 2018

Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. A 2016 survey by Call Center Helper shared that 62.7%

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Fonolo

JUNE 17, 2015

There are — no doubt — countless customer stories and examples you can use from your own call center, and these sessions are a great way to test critical thinking skills and encourage discussion. Many contemporary call center software monitors employees’ performance and helps to identify problem areas and time wasters.

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JustCall

APRIL 12, 2023

In today’s digital era, customers know their worth. Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions. What is Virtual Call Center Software?

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virtual call center call center solutions Call Center call center software 52