aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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SharpenCX

FEBRUARY 4, 2021

You can scale up from 15 agents to 30 and not consider your service organization a “call center” but still need the reporting, routing, leadership and training that’s typical in call centers. So when I say “How to start a call center from scratch,” I’m not funneling you down a path that doesn’t meet your needs.

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Serenova

OCTOBER 7, 2020

Total contact center conversation volume has i ncreased by around 20 percent from mid-February to March , with the most directly-impacted industries, such as airlines and hotels, experiencing call growth of 96 percent and 130 percent respectively. Ensure your virtual call center technology (as well as your people) can adapt to change.

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aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Makes sure the team meets its objectives. Is the call center’s backbone, and can be relied upon to keep the machine running.

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Fonolo

NOVEMBER 17, 2020

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.

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