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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. The Future of the Contact Center. Provide continuous, individual feedback.

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Call Center Contact Center virtual call center At home agents 52
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Is a Preview Dialer Best for Your Call Center?

Calltools

APRIL 29, 2020

What if your agents dial the same person twice? Did you know that call centers experience up to 300 percent more productivity every single hour with an autodialer ? They automatically call numbers on a leads list so agents don’t have to manually dial each person they need to talk to.

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Call Center CRM Sales Wait times 52
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