10 Tips for Motivating Call Center Agents – Part II
Talkdesk
AUGUST 17, 2016
This eliminates uncomfortable calls and sets the agent (and customer) up for success (which also coincides with tips #1 and #8). The call center agent is the one closest to the customer and who best understands the ins and outs of a product. Many times call center job opportunities are for those just entering the job market.
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