Fonolo

DECEMBER 5, 2017

First, let’s take a quick look at the panel of speakers: Nate Brown from UL EHS Sustainability, Jim Rembach from Beyond Morale, Shep Hyken from Shepard Presentations, Rainer Uphoff from Avionline, Omer Minkara from Aberdeen Group, and Shai Berger from Fonolo. What’s Inside: A Focus on Customer Experience Strategies. Plus So Much More!

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Customer Service Management Call Center Morale 75

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack improves team morale and company culture.

call center software 40

call center software Morale Call Center Coaching 40

Talkdesk

AUGUST 17, 2016

This eliminates uncomfortable calls and sets the agent (and customer) up for success (which also coincides with tips #1 and #8). The call center agent is the one closest to the customer and who best understands the ins and outs of a product. It also gives the agent the power to handle the situation. Take Time to Listen.

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Call Center Telemarketing Morale call center software 41

NobelBiz

OCTOBER 17, 2023

Impact on Customer Satisfaction: Not being able to address customer issues promptly, due to a lack of real-time data, can deteriorate the customer experience. Increased Pressure on Agents: Without real-time oversight, agents may not receive timely feedback or support, potentially impacting their performance and job satisfaction.

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Call Center Management Contact Center Analytics 59

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. This is an effective means to slowing turn around and improving productivity by boasting morale. Other Tools.

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call center workforce Call Center Technology Management 54

SharpenCX

NOVEMBER 3, 2020

The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.

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Call Center Agent Empowerment Management Coaching 67