Call center experience Feedback First call resolution Time management 
Fonolo
MARCH 17, 2022
Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. Coping with Labor Shortages in the Contact Center. Time management. Analytical skills.
aircall
JANUARY 24, 2022
Call routing – Automatically route calls to the right person or department for first-call resolution. Call queue and queue call back – Ensures customers get called back in order and in a reasonable timeframe. Time management skills. Pay attention to customer feedback.
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