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Value Your Employees and Pay Them Well to Improve Your Call Center Experience

SharpenCX

An underpaid employee is far less likely to be engaged at work. And, this lack of engagement — or worse, active disengagement — has its consequences. . Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it).

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How to Spot (and Hire) a Great Call Center Manager

Fonolo

After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. For these reasons, hiring an effective all center manager should be a vital goal for all call center leaders. How to Foster Agent Engagement in a Hybrid Contact Center.