Fonolo
MARCH 17, 2022
They should feel comfortable making important decisions, whether for hiring agents or picking the right call center technology. Time management. Call center managers have a long list of duties, and only so much time in the day. Call center. Operations manager.
aircall
JANUARY 24, 2022
It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. The Importance of Making Customers Feel Valued . That figure is up by $13 billion from 2016.
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.
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