Fonolo

NOVEMBER 8, 2017

Velocity takes pride in making its members feel valued, and in creating a positive customer experience, however their current service offering was not meeting these goals. Velocity was struggling with long hold times and a high number of abandoned calls. eBook: The ROI of Call-Backs for Your Call Center.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

Fonolo

JANUARY 23, 2018

The call center experience is under great scrutiny from today’s consumers. Call-backs will help you cope with these spikes in call volume by deferring calls till a time when there is more agent capacity. How We do Call-Backs at Fonolo. VPs & Directors of Customer Experience.

Call Center 141

Call Center Abandon rate Contact Center outsourcing 141

Fonolo

NOVEMBER 2, 2017

Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but to utilize value-added services that improve the customer experience. As the demand for outsourced call centers grows annually by 6%, it’s critical for BPOs to offer services that meet these growing expectations.

Call Center 69

Call Center Abandon rate outsourcing Call center experience 69