Fonolo
NOVEMBER 17, 2020
While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017. Video Support.
Serenova
OCTOBER 7, 2020
To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Video can humanize interactions for agents, as well as customers.
NobelBiz
OCTOBER 30, 2020
As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Say your main customer is a small-town male aged 20-35. Your customer turns into a real human being!
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