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When Adding Call-Backs to Your Call Center, Beware The “Free” Option

Fonolo

JANUARY 23, 2018

The call center experience is under great scrutiny from today’s consumers. Call-backs will help you cope with these spikes in call volume by deferring calls till a time when there is more agent capacity. How We do Call-Backs at Fonolo. Webinar] 3 Critical Contact Center Trends to Watch in 2018.

Call Center 141
Call Center Abandon rate Contact Center outsourcing 141
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Why Call Center BPOs Need to Offer Call-Backs

Fonolo

NOVEMBER 2, 2017

As the demand for outsourced call centers grows annually by 6%, it’s critical for BPOs to offer services that meet these growing expectations. The ability to offer callers the option of a call-back is a popular request from companies choosing a contact center BPO. BPOs Can Increase Revenue with Call-Backs.

Call Center 69
Call Center Abandon rate outsourcing Call center experience 69
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