Abandon rate Call center experience Contact Center eBook 
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. Let’s review what makes call-backs such a great addition to your call center: 1) Improve Customer Satisfaction. 2) Reduce Abandon Rates. How We do Call-Backs at Fonolo. Phone Calls Are Essential.
Fonolo
NOVEMBER 2, 2017
As the demand for outsourced call centers grows annually by 6%, it’s critical for BPOs to offer services that meet these growing expectations. The ability to offer callers the option of a call-back is a popular request from companies choosing a contact center BPO. Decreasing abandonment rates.
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