VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. Providing intuitive contact center solutions will accelerate training and adoption by distant agents.
VocalCom
JUNE 16, 2020
One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience.
NobelBiz
OCTOBER 17, 2023
Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Example from a Call Center Perspective A call center established in the early 2000s still uses a legacy CRM system.
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