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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Want to know more about the evolution of contact centers ?

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Customer Experience For call centers, striking the right balance between leveraging automation for efficiency and ensuring personalized customer service becomes pivotal.