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The Future of Remote Agent Call Centers

Outsource Consultants

Look for essential support functions to remain in office, particularly: In cases of compliance or security, where clients insist on in-office controls. Where access to physical items is critical to the agents’ job, like technical support for physical products and equipment. Biggest Remote Work Challenges in 2022.

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KPIs for call centers: 8 critical metrics to track

Global Response

The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. That’s why it’s important to measure this as an average across all calls. Average abandonment rate.