Call center experience Consulting Healthcare Surveys 
TeleDirect
JULY 13, 2022
Instead of going to see a healthcare provider in person, countless patients had their needs met through the help of a telehealth call center. This ended up being a game-changer for an enormous number of patients—many preferred the virtual experience. This system is called “store-and-forward.”.
TeleDirect
JULY 13, 2022
Instead of going to see a healthcare provider in person, countless patients had their needs met through the help of a telehealth call center. This ended up being a game-changer for an enormous number of patients—many preferred the virtual experience. This system is called “store-and-forward.”.
inmoment
MAY 14, 2020
With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. Sure, a company might have a decent understanding of the experience at the call center, but what about the myriad of other touchpoints?
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