Call center experience Construction Interactive Voice Response Scripts 
Callminer
JANUARY 18, 2021
While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Encourage agents to cheer up callers with more flexible scripting.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Share responsibility and construct a common goal. Application leaders responsible for contact centers must match investment planning with operational and business goals”. Bring top-performing agents to training.
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