Call center experience, Chatbots, Construction and Marketing

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition.

Call Center

Call Center Customer Support Customer centricity Contact Center

How to Eliminate Hold Time in Your Call Center

Fonolo

FEBRUARY 7, 2013

Sometimes, there just aren’t enough agents available to handle all the calls coming in. Handpicked related content: 7 Things Great Call Center Managers Do Every Day. However, the best support department managers are expecting this to be an issue, and construct fail-safes to mitigate the damage they cause.

Call Center

Call Center Interactive Voice Response Wait times Abandon rate

Customer Contact Central

Optimizing Call Center Customer Support for Increased Revenue

How to Eliminate Hold Time in Your Call Center

Webinars

Stay Connected