Remove Call center experience Remove Call Logging Remove Interactive Voice Response Remove Scripts
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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls. Typically, call scripts guide agents through calls and outline addressing issues. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. This seemingly small reduction in call time ensures greater efficiency by reducing the workload. AI helps in quality assurance.