Call center experience, Call Logging, contact center solutions and Examples

What is a call center dashboard and what does it do?

NobelBiz

MARCH 19, 2024

NobelBiz Call Log Analytics – Supervisor Dashboard RELATED ARTICLE The Power of Real-Time Monitoring in Call Centers Best Practices in Dashboard Development Creating effective performance dashboards demands a strategic approach that caters to the unique needs of users and organizations alike.

Call Center

Call Center Average Handle Time Abandon Call Contact Center

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

In this post, we address four common use cases: Creating new call scripts Enhancing an existing call script Automating post-call tasks Post-call analytics Throughout the post, we use large language models (LLMs) available in SageMaker Canvas powered by Amazon Bedrock. Refer to Anthropic Claude 2 to learn more.

Contact Center

Contact Center Scripts Interactive Voice Response contact center solutions

Customer Contact Central

What is a call center dashboard and what does it do?

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

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