An Easy Approach to Managing Contact Center Peak Times [Slideshare]
Fonolo
JUNE 21, 2018
It really comes down to the type of business your contact center is supporting; but, regardless of the variety of industries, the solution to the problem remains consistent – and it has nothing to do with workforce management (WFM). Webinar] How to Successfully Handle Call Volume During Peak Times. Lowering Abandon Rates.
Let's personalize your content