Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” How often have you heard that phrase from the same business you happen to call many times over? Aim to have a recording last only four minutes.

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Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.

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Fonolo

JUNE 21, 2018

We’ll talk about: Managing Spikes in Call Volume. Improving Customer Satisfaction. Who should attend: VPs & Directors of Customer Service. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Lowering Abandon Rates. Plus so Much More!

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NobelBiz

OCTOBER 17, 2023

Additionally, without adequate security measures, they inadvertently expose sensitive customer data. If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.

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