Talkdesk
JULY 8, 2016
Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.
Talkdesk
JUNE 27, 2016
Without the ability to close the feedback loop, live coaching sessions can do more harm than good. All of the above issues can be easily remedied by advanced call center software. Ways to optimize Slack for use in the call center. You’ll learn: How Talkdesk for Slack addresses the four challenges mentioned above.
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Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.
Zingtree
MARCH 29, 2018
Using call center scripting software to standardize processes across every single agent is the best way to ensure that employees are following standard operating procedures and best practices and that customers are ultimately receiving the correct information. Take a look at our Call Center solutions here.
NobelBiz
OCTOBER 30, 2020
Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. This allows both sides to take a step back and assess the progress of the call. or “does this do it for you?”
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