Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Zingtree

MARCH 29, 2018

For call centers and organizations, efficiency, effectiveness, and personalization are critical drivers in how a customer will react or respond to a communication, especially considering the aversion to the dreaded phone tree. Integrating More with Existing Online Tools. Making it Easier to Make Improvements.

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Scripts Call Center Customer Service CRM 58

NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. This allows both sides to take a step back and assess the progress of the call. Scripts can be useful.

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Call Center Customer Service Scripts Multi-channel support 52