ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.
ViiBE Blog
MAY 13, 2021
In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.
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ViiBE Blog
MAY 4, 2021
To calculate FCR uses the following formula : This formula shows the percentage of calls where the customer’s issue was resolved without needing a follow-up call. Measuring FCR can be done manually or by call center software such as ViiBE. Upgrade your call center experience with ViiBE.
aircall
JANUARY 27, 2021
With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?
aircall
OCTOBER 7, 2016
Naturally, call center team members must be able to operate as a cohesive unit. Call center software providers are well aware of this, and strive to develop tools to let call centers, onsite and remote alike, run like well oiled machines. What is your call center experience?
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