Fonolo
MARCH 17, 2022
At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Team management experience. Technical skills. Catch red flags quickly.
OctopusTech
MARCH 1, 2023
Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind.
Fonolo
FEBRUARY 7, 2013
A longer hold time will impact your contact center’s service level, probably your over NPS or CSat scores. Outdated contact center technology. Working with many legacy call center software platforms can be, put mildly, frustrating. Use call-backs and virtual queuing.
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