Average Handle Time, Call center experience, call center software and Service level

How to Spot (and Hire) a Great Call Center Manager

Fonolo

MARCH 17, 2022

At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Coping with Labor Shortages in the Contact Center. Analytical skills.

Call Center

Call Center Management call center software Average Handle Time

A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind.

Interactive Voice Response

Interactive Voice Response Call Center Gamification Schedule adherence

Customer Contact Central

How to Spot (and Hire) a Great Call Center Manager

A Beginner’s Guide On An Effective Inbound Call Strategy

Webinars

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