ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

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call center software Morale Call Center Coaching 40

Talkdesk

AUGUST 17, 2016

“The foundation of strong employee morale is communication — that means collaboration, feedback and recognition,” explains Morgan Norman , founder and CEO of WorkSimple, a social performance management platform. It also gives the agent the power to handle the situation. Take Time to Listen. Reduce Customer Frustration.

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Call Center Telemarketing Morale call center software 41