Fonolo
MARCH 17, 2022
At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Team management experience. Technical skills. Catch red flags quickly.
OctopusTech
MARCH 1, 2023
Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind.
NobelBiz
MAY 22, 2022
The benefits of effective workforce management: Whether you’re a large or small business, you can’t afford to ignore workforce management, especially if you happen to manage a call center. Better Overall CX: Effective workforce management will help you deliver a better customer experience.
Expert insights. Personalized for you.
91 
Let's personalize your content