Fonolo

MAY 31, 2019

The following report, which tackles this and other questions head-on, acts as a field guide for those who face the specter of call spikes on a weekly, or even daily, basis. Tracking Your Call Volume Data. How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes.

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

The following report, which tackles this and other questions head-on, acts as a field guide for those who face the specter of call spikes on a weekly, or even daily, basis. Tracking Your Call Volume Data. How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes.

Contact Center 52

Contact Center Management Abandon rate Call Center 52

Fonolo

NOVEMBER 17, 2020

And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

COPC

JULY 11, 2016

To develop the right set of minimum requirements, you need to know how to review your data to define true “good performance” attributes, and you need to understand the core skills required to do the job effectively. Use your current customer satisfaction data to find specific customers to query.

Best practices 40

Best practices Call Center Average Handle Time Metrics 40

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226

Best practices Call Center Contact Center Scripts 226