Average Handle Time Call center experience call center professionals Data 
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Call Centers Will Change in 2020. Improving Average Handle Time (AHT).
COPC
JULY 11, 2016
To develop the right set of minimum requirements, you need to know how to review your data to define true “good performance” attributes, and you need to understand the core skills required to do the job effectively. Use your current customer satisfaction data to find specific customers to query.
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