Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Peter Ryan , Ryan Strategic Advisory. The speed that we had to operate to stay viable was pretty surprising.

Contact Center 147

Contact Center Coaching call center association Call Center 147

Anexa BPO

JULY 21, 2020

This is why companies that opt for outsourcing their call center needs, should seriously consider hiring among those with telemarketing experience under their belt. It broadens a customer support agent’s skillset significantly – particularly when it comes to queries, product issues and complaints.

Telemarketing 52

Telemarketing outsourcing Call Center call center association 52

Global Response

FEBRUARY 13, 2022

Now what really is a call center? A traditional call center focuses primarily on voice calls. While some call centers may offer some multi-channel customer support, the organization of a call center usually involves individual agents, sitting in a row, taking calls.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62