Global Response

MARCH 1, 2022

When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Example #1: Call center KPIs for a retail business.

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Global Response

FEBRUARY 13, 2022

Of course, sometimes customers need to speak to a human agent to answer more specific, detailed questions, resolve a concern or address specialized needs. When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention.

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Expivia

MAY 9, 2021

That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. The call element that lead to success are: Short wait times.

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Expivia

MAY 13, 2021

That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. The call elements that lead to success are: Short wait times.

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Call Center Education call center association Analytics 52