Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. Peter Ryan , Ryan Strategic Advisory.

Contact Center 147

Contact Center Coaching call center association Call Center 147

24-7 InTouch

OCTOBER 21, 2021

For example, AI can be used to aggregate customer data and apply it across various CRMs and systems, and can also showcase relevant information to a customer service associate in real-time to assist with an interaction. . The digital transformation trend is here to stay.

call center association 52

call center association Call Center Interactive Voice Response Customer Care 52

Fonolo

NOVEMBER 10, 2020

We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report. It happened even faster than we thought.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. Customer interactions as such voice, text and social media. To carry context with the customer journey. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. Save Costs.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. Customer interactions as such voice, text and social media. To carry context with the customer journey. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. Save Costs.

Call Center 20

Call Center Multichannel CRM Outbound sales 20