Fonolo
OCTOBER 27, 2020
As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. How Has COVID Changed the Contact Center?
24-7 InTouch
OCTOBER 21, 2021
By increasing the use of AI in tandem with human call center associates, metrics including employee satisfaction, operational efficiency, productivity and CSAT can improve by more than 60%. This approach ensures customer interactions are part of a larger, comprehensive brand experience, rather than a standalone activity. .
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Fonolo
NOVEMBER 10, 2020
We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report. It happened even faster than we thought.
Dialer 360
NOVEMBER 23, 2018
These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.
Dialer 360
NOVEMBER 23, 2018
These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.
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