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The Impact of COVID on Contact Centers: from the Experts

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When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. ” — Rod Rodier , VP Sales, Lightyear.ai. Keynote Speaker and Official Forbes Coach.

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The Future of the Contact Center is Remote

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“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. ” — Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™.