Calibration Sales Scripts Telemarketing 
Quality Contact Solutions
MARCH 22, 2019
Where might the “Script” need to be reworked? Calibrate Call Monitoring Results with Call Center Key Performance Indicators. Are you getting the completes/sales you expected? This reduces turnover on the team and helps ensure a good customer experience. Call monitoring also provides key info to the client.
Voxjar
MAY 22, 2018
Good parameters are measurable and clearly defined (something you can test through calibration sessions with management, supervisors, and reps – post on this coming soon). Did your rep: Follow the greeting script. Script Adherence. Did your rep: Follow the correct script. Sound natural when following the script.
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